At some point in our lives, we’ve all experienced a small injustice – like, a fellow airline passenger squashing us by moving their seat back – and we suffer in silence for fear of offending anyone. When we fail to speak up, however, we end up shortchanging ourselves. I wrote this book so that we could all benefit from my career as a university ombudsman, and structure our complaints to make sure we get what we want and need. I illustrate each point with funny real-life stories, which I promise will ring true for you- whether you’re trying to right the wrongs of the world or just claim the French fries you ordered.
The Art of Complaining Effectively is a book about how to stand up for yourself. You will learn to complain so that your voice is heard. So that you get the refund you deserve or the appointment you need. So that your turkey sub has the freshest possible lettuce (read the book – that joke will make sense to you quickly).
When you finally do complain about your lettuce (same joke) I want to make sure that you do so in the most effective possible way.
Stick with me – read this book – and together we are going to review all the elements of an effective complaint.
One lettuce leaf at a time (couldn’t resist).
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